Do you have a question or an issue? We are here for you 💚. Here’s how you can best reach us!. Non-Delivery Related Issues. If your concern is unrelated to a delivery or couldn’t be resolved here, no worries! Just send us an email at ✉️ hello@every-f

Do you have a question or an issue? We are here for you &#x1F49A;Here&#x2019;s how you can best reach us!<hr> Non-Delivery Related IssuesIf your concern is unrelated to a delivery or couldn&#x2019;t be resolved here, no worries! Just send us an email at &#x2709;&#xFE0F; <a href="mailto:hello@every-foods.com">hello@every-foods.com</a>.<hr> Questions about your current delivery or experiencing an issue? We&#x2019;ll sort it out! &#x1F4AA;Here you can check the latest status of your shipment and let us know right away if there was any problem:*&#xA0;<a href="https://every-foods.com/tracking" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Germany &amp; Austria</a><a href="https://everyfoods.ch/tracking" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"></a> *&#xA0;<a href="https://everyfoods.ch/tracking" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Switzerland</a><a href="https://every-foods.nl/tracking" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"></a> *&#xA0;<a href="https://every-foods.nl/tracking" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Belgium, the Netherlands &amp; Luxembourg</a> You can also contact us anytime via &#x2709;&#xFE0F; <a href="mailto:hello@every-foods.com" id="isPasted">hello@every-foods.com</a> if you have questions about your delivery.<hr> Other Contacts<ul><li>Business Customers (B2B):Do you have an issue regarding your B2B account? Please reach out to &#x1F4E2; <a href="mailto:b2b@every-foods.com">b2b@every-foods.com</a>.</li><li>Marketing/Press:For all inquiries related to our marketing and press team, such as influencer and UGC requests or brand collaborations, feel free to email us at &#x1F4BC; <a href="mailto:sponsoring@every-foods.com">sponsoring@every-foods.com</a>.</li></ul><hr> &#x1F4AC; Did you not find what you were looking for? Feel free to contact our <a href="https://every-foods-rwzae5jyzas-copy.gorgias.help/en-US/hello@every-foodscom-2410965">customer service team</a>. We are happy to help you quickly.<style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px 'Helvetica Neue'; color: #1a1a1a; background-color: #ffffff} span.s1 {font-kerning: none}</style>

Customer Service - Contact

Your delivery didn’t arrive as planned? We’ll sort it out for you! 💪We’re sorry that there was an issue with your delivery. Don’t worry, we’ll take care of it and find a suitable solution for you. Here’s how to report your issue in the following cas

Your delivery didn&#x2019;t arrive as planned? We&#x2019;ll sort it out for you! &#x1F4AA; We&#x2019;re sorry that there was an issue with your delivery. Don&#x2019;t worry, we&#x2019;ll take care of it and find a suitable solution for you.Here&#x2019;s how to report your issue in the following cases:<ul><li style="font-size: 15px;">My product is damaged/thawed.</li><li style="font-size: 15px;">I didn&#x2019;t receive my order.</li><li style="font-size: 15px;">Something is missing from my order.</li><li style="font-size: 15px;">I received the wrong product.</li></ul>Please report your delivery issue using the relevant form:<ul><li><a href="https://app.gokarla.io/resolve/every-de/finder">Germany and Austria</a></li><li><a href="https://app.gokarla.io/resolve/every-bnl/finder">Belgium, Netherlands, and Luxembourg</a></li><li><a href="https://app.gokarla.io/resolve/every-ch/finder">Switzerland</a></li></ul>This allows us to collect all the important information and handle your case more efficiently. Our customer service team will get in touch with you as soon as possible to find a suitable solution.For all other cases: Please contact our <a href="https://every-foods-rwzae5jyzas-copy.gorgias.help/en-US/hello@every-foodscom-2410965">customer service team</a>, and we&#x2019;ll quickly help you solve the problem.<hr> &#x1F4AC; Did you not find what you were looking for? Feel free to contact our <a href="https://every-foods-rwzae5jyzas-copy.gorgias.help/en-US/hello@every-foodscom-2410965">customer service team</a>. We are happy to help you quickly.

Report delivery issue

every-foods

Contact? 📥

Who is behind every and what do we stand for?

How are the every meals produced? (Ingredients and production)

Are the every meals organic?

How do I prepare my every meals?

How many servings are in one pack?

What should I consider if I have allergies or specific dietary requirements?

Why does every use shock freezing and how does it work?

How long can the meals be stored in the freezer?

Can the meals be stored in the fridge?

How big is the packaging and how much fits in my freezer?

Can I refreeze thawed meals?

Did you find a foreign object or something unusual in your meal?

Why are some meals packed in bags and others in boxes?

Why do some meals contain sugar?

About every

How do I place an order with every?

Is there a minimum order quantity or value?

Can I place a one time order without a subscription?

What happens if an item is not available?

Order with every

How do I log in to my every account?

I am not receiving a login code. What can I do?

How do I create an every customer account?

How can I manage or delete my data and customer account?

What should I know about the every newsletter?

My account

How do I manage my every subscription?

How can I change the delivery date of the next order?

How can I pause my every subscription?

How do I cancel my every subscription?

How do I reactivate my every subscription?

How do I change the products in my subscription?

How do I adjust my delivery frequency?

How can I change the delivery date of my next order?

Will I receive a notification about upcoming deliveries?

Was mache ich, wenn ich doch noch stornieren möchte? (Widerrufsrecht)

Subscription management

Which payment methods can I use?

How do I change my payment method?

When will  I be charged for my upcoming order?

Where can I find my payment and order history?

How do I download an invoice for my order?

Payment

How do I redeem discount codes or gift cards?

RAUS - I have a giftcard, what now? (exisiting subscription)

How can I buy every gift cards?

I have a gift card, what now? (new customer)

I did not receive my Gift Card. What can I do?

Vouchers and gift cards

How does the every referral program work?

Referral Program

Your every subscription

Which regions does every deliver to and how does shipping work?

What are the shipping costs? Is there a minimum order quantity?

Can I change the delivery address shortly before the delivery date?

How do I dispose of the packaging correctly? (Packaging and Recycling)

Can my parcel be delivered to a Packstation?

Shipping and delivery

I received wrong products or something from my order is missing.

Delivery problems?