Can I refreeze thawed meals?Updated 25 days ago

Our meals are shipped frozen in an insulated box with cooling elements.
Exception: Deliveries within Berlin with Logitrax and deliveries in the Netherlands are transported in refrigerated trucks and therefore do not include insulation or cooling elements.

If the cooling packs have thawed or the dry ice has evaporated upon arrival, this is not a problem. What matters is whether your meals are still sufficiently chilled. 
You can easily check this yourself at home:

The quick check at home

1. Cooling packs or dry ice - Are the cooling packs thawed or has the dry ice evaporated?

No need to worry.
This shows that the cooling elements have done their job. On its own, this does not mean that the meals are no longer cold enough.

2. Sauce pallets - Are the sauce pieces slightly soft? 

This is normal. Sauces often contain salt or oil, which means they thaw a bit faster.

3. Vegetables - Are the vegetables still frozen? 

Perfect. If the vegetables still feel frozen and move loosely when you shake the packaging, everything is absolutely fine. In this case, you can place the meals back in the freezer or prepare them directly.

My meal is slightly thawed

If all ingredients are stuck together in one large block, this may mean that your meal has partially thawed. In this condition, the meal can still be stored in the refrigerator for 2 days at 3–7 °C without any loss of taste or quality.

My meal is completely thawed

If a meal is no longer cool and nothing appears to be frozen, we advise against consuming it or refreezing it. This can affect taste, nutritional value, and shelf life.

If your meals have thawed: 
Please contact our customer service team and include photos of the products via this Form. This helps us gather all necessary information quickly and find a solution for you as soon as possible.

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